How Chargebee and Mailchimp Brought Partnership Teams to Scale

<p>In this episode of <em>SaaS Connect</em>, listen to your host Sunir Shah, president of <a href="https://www.cloudsoftwareassociation.com/"><u>Cloud Software Association</u></a>, interview Eric Chan, who runs the partner program at Chargebee, and Joni Deus, who runs the Mailchimp partner program.</p> <p>Chargebee and MailChimp are two successful SaaS companies with two successful SaaS partnership leaders, even though both have differing circumstances and partnership organizations.</p> <p>Eric needed to build a partner team from nothing, and was hired to solve problems across the tech partnership ecosystem and channel partners. Joni, on the other hand, started at MailChimp with a mature partnership team that required significant revaluation.</p> <p>The discussion on this podcast includes:</p> <ul> <li>In what state they found the partner programs when they first started working for each respective company, and the reason they were hired<br> </li> <li>How they determined what third-party services their clients were using<br> </li> <li>Who their partnership teams report to<br> </li> <li>How they align partner initiatives with the different parts of their organizations<br> </li> <li>How they decide where to invest<br> </li> <li>How they get buy-in for engineers<br> </li> <li>How they measure success of tech partnerships and what their KPIs are<br> </li> <li>How they deconflict<br> </li> </ul> <p>Resources Mentioned:</p> <ul> <li><a href="https://www.braintreepayments.com/"><u>Braintree</u></a></li> <li><a href="https://www.blendededge.com/"><u>Blended Edge</u></a></li> <li><a href="https://www.intercom.com/"><u>Intercom</u></a></li> <li><a href="https://www.salesforce.com/"><u>Salesforce</u></a></li> <li><a href="https://cloud.google.com/bigquery"><u>BigQuery</u></a></li> <li><a href="https://looker.com/"><u>Looker</u></a></li> <li><a href="https://www.netsuite.com/portal/home.shtml"><u>NetSuite</u></a></li> </ul> <p><br></p> <p><em>Thank you to our amazing podcast team at Content Allies