How can government use technology to meet the needs of citizens?

On today's show we chat to Gemma Cassells, Lead Strategist at the DDI Programme (University of Edinburgh) and Johnny Hugill, Head of Research and Intelligence at Public. We ask, as government has become more important in our lives, how can government meet the challenges we all face? If you're interested in the article discussed with Johnny it's available here: https://www.public.io/press-post/public-confidence-in-accessing-public-services-online-skyrockets-during-pandemic