Everything Goes Right But the Customer Is Still Upset

<p>This week's question comes from the service manager of a high-volume Chevrolet dealership. He paints a picture that we're all-too-familiar with: the service advisor follows the process, the technician does everything right, but the customer is still unhappy. At the end of the day, we need to focus on effectively managing emotions, expectations, and communications with our customers. How the customer feels about the experience is ultimately the most important factor. It's time to review your communication process and figure out where things went wrong. </p> <p>Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer</p> <p>Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo<br /> Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. <br /> http://bit.ly/CCIschedule</p> <p>Got a question? Call us at 1-833-3-ASK-SDR</p> <p>Grab our best selling books for your team:<br /> Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt<br /> Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt</p> <p>Join our Facebook Groups:<br /> For Fixed Ops -- http://bit.ly/YTfixedopsgroup<br /> For Independent Shop Owners -- http://bit.ly/YTRSOSgroup</p>