Episode 401: The Ergonomics of Empowerment

Today’s episode is a deep dive on financial empowerment at a global level. Earlier this year, Finastra commissioned a study to look at how financial institutions can help their customers transform their relationship with money. One of the unique aspects of the study is it took an ethnographic approach to understand how ordinary consumers feel about money, their dreams and concerns, and what they believe about empowerment. https://youtu.be/cBfcxQP2JxY