Episode 40, Volume 2: Crime & Punishment

<p>An interesting question: we want something done; it’s not getting done.  How much duress do we apply? One of your employees messes up or is caught in some wrongdoing. Do we punish or repair? What is the balance- are we too nice to our people, too rough on our people? These are very important questions, and to answer them, you must first learn some fundamentals.</p>