Episode 334: Zeroing in on the CX with Jack Henry Digital

For this episode of Breaking Banks, Brett King and long time contributor Alex Jiménez are joined by Lee Wetherington and Benjamin Metz of Jack Henry Digital. They dive into the evolution of digital banking and discuss how Jack Henry Digital has helped community financial institutions stay competitive in this rapidly changing landscape. Join us to hear where customer expectations are headed and what steps financial institutions will need to take in order to meet the growing demand in digital advancement. TOPICS DISCUSSED: [1:00] Brett King and Alex Jimenez talk about current events and the future of banking after COVID-19. [6:58] Ben Metz discusses the importance of community financial institutions and the vitality of remaining competitive.  [9:51] Brett King asks the guests about the human factor of banking versus the digital aspect. [14:10] Extractable has seen a huge spike in customers logging into digital banking during the COVID-19 pandemic. [15:15] Jack Henry & Associates have designed a first of its kind conversational channel feature for Banno digital banking.  [17:30] Community financial institutions are working diligently to remotely service both customers and employees. [21:41] Jack Henry Digital worked with Simmons Bank to roll out a successful digital-first experience.  [35:03] The guests talk data and segmentation. [41:00] What conversation relating to digital banking should be taking place right now in the boardrooms of financial institutions? [49:00] Jack Henry is seeing an increase in digital spend by financial institutions. HOSTS: Brett King Alex Jimenez GUESTS: Lee Wetherington Benjamin Metz RESOURCES MENTIONED: Jack Henry Banking- https://www.jackhenry.com/ Extractable- https://www.extractable.com/ Simmons Bank- https://simmonsbank.com/ Breaking Banks is the #1 global fintech radio show and podcast, created by Brett King. Tune in for a look at how technology and customer behavior will bring about more changes in banking in the next 10 years, than in the last 200 years. Listen every Thursda