Episode 217: Business Problem to Solve? Find out the Why

<p>Are you dealing with problems in your organizations and wondering why you can’t solve them, or why you can’t solve them in a lasting way? Listen in to this excerpt from bbcon 2021 Virtual, where Sarah Beauregard, Senior Process Engineer at Blackbaud, discusses root cause analysis.</p> <p> </p> <p><strong>Topics Discussed in This Episode:</strong></p> <ul> <li>Why some solutions to business problems don’t work</li> <li>The kinds of business problems your organization needs to solve</li> <li>Root cause analysis technique</li> <li>Definition of root cause</li> <li>Looking at the cause-and-effect chain</li> <li>Problem solving collaboratively</li> <li>Three steps to perform root cause analysis <ul> <li>Describe</li> <li>Identify the Whys</li> <li>Action</li> </ul> </li> <li>Who can use this method</li> </ul> <p> </p> <p><strong>Resources:</strong></p> <p><a href= "https://www.linkedin.com/in/sarah-beauregard-06a851/">Sarah Beauregard</a></p> <p><a href= "file:///private/var/folders/8t/263t9f752fq8y8_635bh0k8c0000gn/T/com.microsoft.Word/Microsoft%20Office%20Send%20Mail/jleiikbg/sgEngage%20%E2%80%93%20Episode%20217%20(1).pdf" target="_blank" rel="noopener">Root Cause analysis document</a></p> <p> </p> <p><strong>Quotes:</strong> </p> <p>“If we pull up the weed by the root, it won’t come back.”</p> <p>“Also as a part of this step, we identify who those subject matter experts are that could help determine why this problem might be happening.”</p> <p>“The real value here comes from engaging those subject matter experts on a guided conversation to get to that root cause.”</p>