Episode 102: How to Have a Customer Experience Mindset with Susan Wolfgang

<p>In this episode, I’m talking with Susan Wolfgang about why it is important to have a customer experience mindset regardless of the position your hold at your company. Customer experience is sometimes misunderstood, and Susan gives us a master class on the subject.</p> <p>If you have one take away from this episode, it should be ‘does your customer have a seat at the table?’</p> <p>In the episode, we talk about the important of understanding the full process. You might learn more from Episode 11 where I covered this topic in more detail:</p> <p><a href="http://www.pmocoaching.com/podcast/011">Episode 11: System vs Process</a></p> <p><strong> </strong></p> <p><strong>Help us spread the word</strong>:</p> <ul> <li>Share this episode with your LinkedIn contacts. Go to our <a href= "http://www.linkedin.com/company/pmocoaching">LinkedIn page</a>, select a post, and hit share.</li> <li>Subscribe to the podcast on <a href= "https://podcasts.apple.com/us/podcast/people-move-organizations/id1486027541">Apple Podcasts</a></li> <li>Add us to your playlist on <a href= "https://open.spotify.com/show/12Gk5vjkFzfMMPvJ4GEI8q?si=QbR_qITFTfOepIf_NCy9hw">Spotify</a></li> <li>Subscribe to the podcast on <a href= "https://www.stitcher.com/s?fid=481772&refid=stpr">Stitcher</a></li> <li><a href= "mailto:Rachel@pmocoaching?subject=Join%20my%20next%20team%20meeting"> Invite me to your next team meeting</a></li> <li><a href= "https://www.amazon.com/People-Move-Organizations-Productivity-Journal/dp/B089TXGPKW/ref=sr_1_2?dchild=1&keywords=productivity+journal+berbiglia&qid=1622472099&sr=8-2"> Improve your productivity with my Productivity Journal</a></li> </ul> <p><br /> <strong>What You'll Learn in this Episode:</strong></p> <ul> <li>What is Customer Experience and why it is important</li> <li>Why customer loyalty is important</li> <li>How customers look at your company</li> <li>How you can have a customer mindset in any role</li> <li>Why it is important to think through the entire system before making policy or process changes</li> </ul