EP148 - The Top 5 Helpdesk Automations That Every MSP Needs with Bradley Munday from Uptime Solutions and Ian Luckett

<div class="OutlineElement Ltr SCXW31811166 BCX0"> <p class="Paragraph SCXW31811166 BCX0"><span class= "TextRun SCXW31811166 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW31811166 BCX0">Bradley Munday from Uptime Solutions joined us to shed light on the top 5 automations every MSP should be integrating.</span></span><span class= "EOP SCXW31811166 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW31811166 BCX0"> <p class="Paragraph SCXW31811166 BCX0"><span class= "EOP SCXW31811166 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </span></p> </div> <div class="OutlineElement Ltr SCXW31811166 BCX0"> <p class="Paragraph SCXW31811166 BCX0"><span class= "TextRun SCXW31811166 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW31811166 BCX0">First and foremost</span><span class= "NormalTextRun SCXW31811166 BCX0">,</span></span> <span class= "TextRun SCXW31811166 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW31811166 BCX0">Escalations</span></span><span class="TextRun SCXW31811166 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW31811166 BCX0">. A critical aspect of managing an incident is recognising its journey through the helpdesk. While automating the ticket escalation process is common,</span> <span class="NormalTextRun SCXW31811166 BCX0">Bradley stresses</span> <span class="NormalTextRun SCXW31811166 BCX0">the importance of ensuring your system automatically logs 'who' escalated 'what'. This</span> <span class= "NormalTextRun SCXW31811166 BCX0">isn't</span> <span class= "NormalTextRun SCXW31811166 BCX0">just about operational</span> <span class="Norma