EP132 - How to Recruit and Retain the Right People in Your MSP With Dean Watmough and Ian Luckett

<div class="OutlineElement Ltr SCXW104508643 BCX0"> <p class="Paragraph SCXW104508643 BCX0"><span class= "TextRun SCXW104508643 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW104508643 BCX0">Kicking off the episode,</span> <span class="NormalTextRun SCXW104508643 BCX0">Dean</span> <span class="NormalTextRun SCXW104508643 BCX0">explains why working with an agency who understands your</span> <span class= "NormalTextRun SCXW104508643 BCX0">industry is k</span><span class= "NormalTextRun SCXW104508643 BCX0">ey</span> <span class= "NormalTextRun SCXW104508643 BCX0">and</span> <span class= "NormalTextRun SpellingErrorV2Themed SCXW104508643 BCX0">Humnize’s</span> <span class="NormalTextRun SCXW104508643 BCX0">focus on working with MSPs.</span> <span class="NormalTextRun SCXW104508643 BCX0">We discuss the changes in the tech space and how it has affected recruitment and working dynamics.</span></span><span class= "EOP SCXW104508643 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW104508643 BCX0"> <p class="Paragraph SCXW104508643 BCX0"><span class= "TextRun SCXW104508643 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW104508643 BCX0">Dean and I then talk about the importance of having the right people in</span> <span class= "NormalTextRun SCXW104508643 BCX0">the business</span><span class= "NormalTextRun SCXW104508643 BCX0">, the challenges faced by MSPs in rushing to fill positions and overlooking red flags in the recruitment process. Both of us agreed that there is a need for a well-</span><span class= "NormalTextRun SCXW104508643 BCX0">defined</span> <span class= "NormalTextRun SCXW104508643 BCX0">onboarding and induction process for new hires</span> <span class= "NormalTextRun SCXW104508643 BCX0">once</span> <span class= "NormalTextRun SCXW104508643 BCX0">you’ve</span> <span class= "NormalTextRun SCXW104508643 BCX0">identified</span> <span class= "NormalTextR