EP063 – The Pillars to MSP Success with Karl Palachuk and Ian Luckett

<div style="font-weight: 400;"> <p><span data-contrast="auto">First things first, Karl shares how he started in the IT & MSP space, how it all began for him, and how he got to where he is today. </span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Karl says he has loved technology from day one and that took him to who he is now. </span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Karl and I exchange sharing career experiences and he shares how he learned a lot about “the right way to do things”.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">We then briefly talk about one of Karl’s key pillars to his thinking which is around prioritisation of what you’re doing and not be interrupt-driven. Both of us agree that contrary to popular beliefs, business isn’t what makes us successful. </span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Karl says that before MSPs become independent, they are judged by the amount of business and stress they have but actually, none of those two contributes to an MSP’s success.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Karl and I then tackle company culture, and I ask him when he realised that it is one of the key pillars to business success. Karl thinks most consultants go into business because of bad bosses. We also weigh in on good and bad bosses and we both agree that good company culture is all about building relationships.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">We then move on to talking about client management a