Ep. 39 | Build Trust with your Audience - Part 1 of 2. - Dr. Matt Champagne

Part 1 of 2. How do I use surveys to build trust with my audience? How do I ask the right questions, the right way, at the right time? What is the "autopsy approach" to gathering feedback? Why should I "close the loop" with my participants? How did the Net Promotor Score become "a scourge upon this world"?<br /> <br />Shoutouts and References: The Survey Playbook by Dr. Matt Champagne; Purdue University, Net Promotor Score<br /><br />Host: Mark Suroviec, M. Ed. | Owner and Founder of WorkPlay Solutions<br />Guest: Dr. Matt Champagne | Survey Expert, University Professor, Technology Visionary, Speaker, and Entrepreneur <br /><a href="https://matthewchampagne.com/" rel="noopener">https://matthewchampagne.com/</a><br /> <br />Special resource just for listeners of this podcast. You can download the "9 Principles of Customer Feedback" here <a href="https://matthewchampagne.com/workplay" rel="noopener">https://matthewchampagne.com/workplay</a> <br /><br />For more info, visit <a href="http://www.workplaysolutions.com" rel="noopener">www.workplaysolutions.com</a> or email <a href="mailto:mark@workplaysolutions.com">mark@workplaysolutions.com</a><br />Follow us on Facebook: WorkPlaySol