Elevate Your Customer Care in 60 minutes w/ Greg Reynolds - Ep. 401 - Lunch With Norm

<p>On today’s Lunch With Norm, we are with the Founder and CEO of ZonSupport, Gregory Reynolds! We discuss standing out with awesome eCommerce customer care. Find out how brands should approach customer service in an eCommerce business, how brands can balance automation and personalization in customer care, and what mistakes brands are making when it comes to customer care. Our guest began selling on Amazon in 2014 and like many other, used to outsource offshore. However, he found small misunderstandings lead to larger problems so he decided to look for a solution. What began as a part-time interest in 2014 has grown to become a whole separate company. He has gathered an awesome team of US native English speakers that manage customer interactions for a large number of clients. He now manages Walmart, Click Funnels, and eBay clients. Post Purchase PRO specializes in helping Amazon sellers create more sales, ranking, and reviews through post purchase marketing. Finally your email marketing can be actively managed by professionals with over 30 years experience so you can focus on running your business. Increase repeat purchases, drive better organic search term ranking, get more reviews, and build a real asset.</p> <p>For more information visit <a href='https://www.postpurchasepro.com/lunch'>https://www.postpurchasepro.com/lunch</a></p> <p>This episode is brought to you by Startup Club</p> <p>Startup Club is the largest club on Clubhouse supporting the Startup ecosystem.</p> <p>Startup Club offers an exciting sense of belonging to established and aspiring entrepreneurs, startup businesses, and companies wanting to Learn, Connect, and Grow. Join us for conversations with founders, entrepreneurs, angel investors, venture capitalists, subject matter experts, and more. For More information visit <a href='https://startup.club/'>https://Startup.club</a></p> <p>In this episode, we are joined by Linkedin Influencer and entrepreneur, Cory Sanchez. Today, we learn how to drive millions of impressions to your brand using You