E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023

<ul><li><a href='https://www.linkedin.com/in/jessicameher/'>Jess</a> is the Co-Founder & CEO of <a href='https://www.wonderment.com/'>Wonderment</a> - <a href='https://www.wonderment.com/'>https://www.wonderment.com</a></li> <li><a href='https://www.wonderment.com/'>Wonderment</a> is a SaaS based, comprehensive end to end order workflow, tracking and customer communications platform for eCommerce</li> <li><a href='https://www.wonderment.com/'>Wonderment</a> is: "The new way to build customer loyalty. De-stress your team and delight your customers with transparent order tracking, instant issue detection, and insight into every order"</li> <li><a href='https://www.wonderment.com/'>Wonderment</a> helps brands proactively and automatically manage one of the most frequest requests to customer service: WISMO (Where Is My Order)</li> <li>In this episode, Jason & Jess discuss the importance of operationalising customer communications at every point in the eCommerce customer journey lifecycle to build trust, loyalty, stickiness & advocacy</li> </ul>