Don’t Move Slow on SLOs With Marcin Kurc, Co-founder and CEO, Nobl9

<p>The increasing complexity of software systems has made it challenging for service providers to maximize efficiency and reduce technical debt. <a href="https://www.linkedin.com/in/mkurc/">Marcin Kurc</a>, the Co-founder and CEO of <a href="https://www.nobl9.com/">Nobl9</a>, claims that these companies can find help in the burgeoning market of SLOs (service-level objectives). Tune in to hear the software innovator explain why SLOs are saving service providers precious resources and helping them maintain customer satisfaction.</p><p>Definitions:</p><p> </p><p><a href="https://www.404techsupport.com/2012/05/10/what-does-five-9s-mean/#:~:text=The%20five%2D9s%20term%20indicates,Downtime%20per%20year">five 9s</a>: <i>“The five-9s term indicates how many ‘9’s there are in the uptime calculation. For example, saying something is up (and available) 99.99% of the time would be four nines. Five nines mean something is available 99.999% of the time or it only has downtime of 5.26 minutes per year.”</i> (404 Tech Support article by Jason, 05/10/2012)</p><p> </p><p><a href="https://www.cio.com/article/274740/outsourcing-sla-definitions-and-solutions.html">SLA (service-level agreement)</a>: <i>“A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract.”</i> (CIO Article by Stephanie Overby and Lynn Greiner and Lauren Gibbons Paul, 07/05/17)</p><p><a href="https://www.gartner.com/en/information-technology/glossary?startsWith=S">SLO (service-level objective)</a>: <i>“Within service-level agreements (SLAs), SLOs are the objectives that must be achieved — for each service activity, function and process — to provide the best opportunity for service recipient success.” </i>(Gartner glossary)</p><p><a href="https://www.ibm.com/cloud/learn/site-reliability-engineering">SRE (site reliability engineering)</a>: <i>“