Do we need to get rid of chatbots?

<p>Amas and Bob discuss chatbots:</p> <ul> <li>With a 67% failure rate, is it worth it to keep them?</li> <li>What can be done about the disconnect with omnichannel?</li> <li>There is a secret to not worrying about your customer experience. </li> </ul> <p>And much more...</p> <p>To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv</p>