Dissatisfied Customer - Should You Reclean or Give Their Money Back?

<p>How do you deal with a dissatisfied customer? You did a maintenance clean and they are expecting a deep clean. Do you give their money back? Go back to reclean? How do you stay in business (and make a profit) while managing unhappy customers?</p> <p>Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown</p> <p>*** CONTENTS OF THIS SHOW ***<br /> 0:00 - Intro - Meet Angela Brown, The House Cleaning Guru<br /> 0:20 - How do you deal with a dissatisfied customer?<br /> 1:01 - How do you clarify expectations with a customer?<br /> 1:27 - What to do when bidding the job<br /> 2:09 - Why is it important to agree on expectations?<br /> 3:01 - Who is your real competition?<br /> 3:30 - One question to ask every customer<br /> 4:03 - Streamline your success for every job<br /> 4:40 - How to never do a call back again<br /> 5:30 - Why you should explain "how you clean."</p> <p><br /> *** PROMISED LINKS AND GOOD KARMA RESOURCES ***<br /> Strategic Customer Service - https://amzn.to/2Q5Ma2S<br /> Exceptional Service, Exceptional Profit - https://amzn.to/3t40rMd<br /> Amaze Every Customer Every Time - https://amzn.to/3mv8O0M<br /> Define and Deliver Exceptional Customer Service - https://amzn.to/3dO0VQ6<br /> Customer Service Training 101 - https://amzn.to/320eg29<br /> These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU.</p> <p><br /> *** MORE VIDEOS ON THIS TOPIC ***<br /> Customer Service Vs. Customer Experience - Valuetainment - https://youtu.be/bL_D-qyva0c<br /> Why Customer Service Matters - Litmos Heroes - https://youtu.be/nxtaMdu55Ug<br /> How to give great customer service: The L.A.S.T. method - Learn English with Emma - https://youtu.be/dnpMqQnt8WY<br /> The 7 Essentials To Excellent Custome