Digital Contact Center with Neha Bajwa

<p>FULL SHOW NOTES <br/><a href='https://podcast.nz365guy.com/340XXX'>https://podcast.nz365guy.com/340</a> </p><ul><li>A brief introduction about Neha Bajwa’s life and what she is passionate about  </li><li>Neha talks about her journey into Microsoft </li><li>A conversation full of insights about collaborative apps; how it works and how important it is </li><li>Neha answers how Dynamics 365 and Microsoft teams come together </li><li>A discussion full of information about Customer Experience for sales, the marketing and also about the service </li><li>In achieving the success of a business, Neha shares how Customer Experience, Marketing and Service plays a big role </li><li>Neha gives an overview of the Digital Contact Center </li><li>Neha answers how Digital Contact Center solutions are integrated with Microsoft Teams </li></ul><p> <br/><b>RESOURCES<br/></b> <br/><b>All in one Digital Contact Center </b> </p><p><a href='https://myignite.microsoft.com/sessions/e6954ac3-801c-4e3f-9466-ab80a8ce3674?source=sessions'>Introducing Voice Channel for Dynamics 365 Customer Service (microsoft.com)</a> <br/><a href='https://docs.microsoft.com/en-us/dynamics365/customer-service/voice-channel'>Voice channel in Omnichannel for Customer Service | Microsoft Docs</a> <br/><a href='https://dynamics.microsoft.com/en-us/customer-service/overview/'>Customer Service Omnichannel Support | Microsoft Dynamics 365</a> </p><p><b>Microsoft Customer Experience Platform </b> </p><p><a href='https://myignite.microsoft.com/sessions/e5afefb0-1cd5-4195-b5c6-6c8f3c40469a?source=sessions'>Introducing Microsoft Customer Experience Platform: A complete marketing solution for connected experiences.</a> <br/><a href='https://www.microsoft.com/en-us/industry/customer-experience-platform?rtc=1&amp;activetab=tabs-1:primaryr11'>Customer Experience Platform | Microsoft</a> </p><p> <b>Collaborative Apps </b> </p><p><a href='https://myignite.microsoft.com/sessions/f5e561b9-f946-4ba5-b931-7416b0a52c0b?source=sessions'>Accelerate cross-organization collaboration