Designing The Bespoke Experience with Ryan Ogden and Jim Walberg (Part 1)

<p><strong>Topics covered and questions you’ll uncover during this episode:</strong></p><ul><li>How to identify and produce “moments that matter” in your clients’ experience with you</li><li>The unique approach Jim uses to give closing gifts that win him repeat business and referrals</li><li>The importance of knowing how and what you want your client to feel, think, and do from start to finish</li><li>How to position yourself as your clients’ go-to real estate professional for life</li><li>The difference between being in the “transaction” business and being in the “relationship” business — and why it pays to put relationships first</li><li>Why listening to understand, rather than interject, is the foundation of an excellent client experience</li></ul><p><strong>Resources mentioned within the</strong> <strong>episode:</strong></p><ul><li><a href="https://supremeauctions.com/">Supreme Auctions</a></li><li><a href="https://perigeepartners.com/estateofmind/">Customer Experience Template Download</a></li><li><a href="https://www.luxuryhomemarketing.com/real-estate-agents/home.html">The Institute for Luxury Home Marketing</a></li></ul>