Designing Health Systems + Creating Effective Design Workshops with Sean Molloy — DT101 E44

<p><span style="font-weight: 400;">Sean works in the healthcare industry as a Director of Patient Quality Experience at North York General Hospital in Toronto, Canada. We talk about Sean’s evolution into design thinking, how he dug deep and studied design, and how he felt that moving into this way of thinking was natural for him. Sean speaks of his career movement at North York General Hospital, how he integrates design into every aspect of the hospital, and Sean’s dream of creating a healthcare system that feels right to everyone. Show host: Dawan Stanford.</span></p> <p><strong>Show Summary</strong></p> <p><span style="font-weight: 400;">Sean has been working in healthcare for 25 years, and currently works at a large community hospital. The element he enjoys the most is the ability to positively impact people’s lives every day. He made his way into quality improvement and continued to move up the ladder to his current position. </span></p> <p><span style="font-weight: 400;">His journey into design started with listening to a presentation from the Vice President of Innovation at Kaiser, who came to Sean’s hospital to give a talk about leveraging design and design thinking. Sean shifted his process to design thinking and started to integrate design thinking into his position with cancer research. In his Master’s program, he learned how to think about innovation and how to map out an innovation plan, then seeing where design fits into the project.</span></p> <p><span style="font-weight: 400;">We’ll talk about how to create a design thinking workshop, why people-centered innovation is now popular in healthcare, and how Sean believes healthcare can create a better future. Show Host: Dawan Stanford</span></p> <p><strong>Listen in to learn:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">How to move towards human-centered care and the tools and methods to create design-centered solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Why Sean found power in de