Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

<span style="font-weight: 400">How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training. </span> <div> <p style="line-height: 16.5pt">Joe Marconi, Executive Council Member, <a href="https://eliteworldwide.com/" target="_blank" rel="noopener">Elite Worldwide</a>. <a href="https://www.autoshopowner.com/" target="_blank" rel="noopener">Auto Shop Owner</a>. Joe’s Episodes <a href="https://remarkableresults.biz/?s=%22Joe+Marconi%22" target="_blank" rel="noopener">HERE</a>.</p> <p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Watch Full Video Episode <a href="https://www.youtube.com/watch?v=DGUlK3CoIa8" target="_blank" rel="noopener">HERE</a></span></p> <span style="font-size: 12pt">Show Notes:  https://www.autoshopowner.com/</span> </div> <ul> <li style="font-weight: 400"><span style="font-weight: 400">It's never too early in business to prepare for the unexpected and your eventual exit.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Life can throw you a curveball, and we have all heard the stories of a shop owner that had a life-changing illness or worse. As a shop owner, are you prepared for life's curve balls? And what about your family?  In addition, the primary responsibility of the business owner is to create an exit strategy.  It's not that you are selling tomorrow, but preparing for an exit strategy grows a successful business and is worth more. Curveballs and Exit strategies go hand in hand. </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Build your business as a home; build it to sell in the future</span></li> <li style="font-weight: 400"><a href="https://remarkableresults.biz/remarkable-results-radio-podcast/a316/" target="_blank" rel="noopener"><span style="font-weight: 400">THA 316 surviving health scare</span></a></li> <li style="font-weight: 400"><span style="font-weight: 400">D