Creating a Business Culture Where Everyone Knows Your Name

<p><span style="font-weight: 400;">Post shut down. Do you have a fresh perspective on your business and where you want to take it? Nikki is having an on-air coaching call with Rebecca Tamm, a Sales Maven Society member. Rebecca has been a massage therapist for 17 years and is the owner of Michigan Massage & Wellness in Troy, Michigan. </span></p> <p><span style="font-weight: 400;">Rebecca wants to expand her business outside of the therapy room and build another brand around her online presence and workshops. She needs Nikki’s support to figure out how to make it happen. Nikki discusses building the culture of Rebecca’s business and drilling down to the specifics of how she wants to accomplish her goal.</span></p> <p><span style="font-weight: 400;">“People will come for the content, but they stay for the community.” Nikki gives Rebecca some suggestions on how to highlight her clientele and make each one feel like they are the only client in the office and how to pour love on her team members as well so they feel important.</span></p> <p><span style="font-weight: 400;">Listen, as Nikki gives some advice on what questions Rebecca should ask on the survey she wants to send to clients that haven’t been in for a while and how to word an email to get the best response from the recipient. The more specific you get with your questions, the easier it is to get answers that go below the surface level.</span></p> <p><span style="font-weight: 400;">Rebecca shares that the most significant benefit she has received from being a member of the Sales Maven Society is the ability to have an online coaching call and getting answers from Nikki and the members for questions she might have. It’s an invaluable community to be a part of. For sales and business advice, no one does it better than Nikki.</span></p> <p><strong>In This Episode:</strong></p> <ul> <li><span style="font-weight: 400;">[01:06] Welcome to the show, Rebecca!</span></li> <li><span style="font-weight: 400;">[01:19] Rebecca shares a little about herself and her busine