#Challengers: How Cogni Is Delivering Better Customer Service for All with Archie Ravishankar

<p>How you treat your customers matters.&nbsp;</p> <p>But for many banks, the level of service you can expect is direct correlated to your account balance.&nbsp;</p> <p>That needs to change.</p> <p>And <a href="https://www.linkedin.com/in/archravi/" target="_self">Archie Ravishankar</a>, Founder and CEO at <a href="https://getcogni.com/" target="_self">Cogni</a>, is on a mission to do just that. At Cogni, he’s rising to the challenge with a platform to help the underserved, Gen Z and everyone else with their financial needs.&nbsp;</p> <p>What we talked about:</p> <p>-Why customer service matters</p> <p>-Why Gen Z are an important demographic to reach</p> <p>-How digital banks are shaking up finance.</p> <p>To ensure that you never miss an episode of Payments Innovation, <a href="https://apple.co/2Hlc1h3" target="_self">subscribe on Apple Podcasts</a>, <a href="https://open.spotify.com/show/6i142vdbj7K4lhAgDCub7E" target="_self"> Spotify</a>, or <a href="https://www.currencycloud.com/payments-innovation-podcast/" target="_self"> here</a> and don’t forget to check out our <a href="https://www.youtube.com/playlist?list=PLz2zZ6FT8oF-yR7Mc_Dcv1rfunvQ9ntY6" target="_self"> YouTube</a>!</p> <p>Until next time!</p>