CDP and the Purpose of using Customer Insights with Oli Ward

<p>FULL SHOW NOTES <br/><a href='https://podcast.nz365guy.com/2968'>https://podcast.nz365guy.com/298</a> </p><ul><li>Oli Ward’s life, educational and career background.  </li><li>Discussions about Oli’s journey within Microsoft and with Customer Insights?  </li><li>What does Oli’s current role involve?  </li><li>What skills do people need to succeed in Pre-Sales?  </li><li>What is a Customer Data Platform (CDP)?  </li><li>The benefits of using a CDP app, and what makes a CDP different?  </li><li>What is the difference between a CDP and CRM?  </li><li>What is Customer Insights, and what is its purpose?  </li><li>How do you enable AI in Dynamics 365 customer insights?  </li><li>What Is Master Data Management, and how is it related to CDP?  </li><li>How MDM and CDP work together?  </li><li>The importance of MDM?  </li><li>What MDM does?  </li><li>What level of expertise should people have before engaging in customer Insights?  </li><li>Has Covid19 affected the demand for CI?  </li><li>An overview of what Microsoft Synapse is.  </li><li>Talks about Microsoft Synapse and how does it work with Customer Insights?  </li><li>The effect of the COVID-19 pandemic on your customers and in business? </li></ul><p><br/></p><p><b>CREDITS</b> </p><p>Music by: StockSounds Title: Energetic Upbeat Pop Summer Licensee: Cloverbase Limited </p><p><a rel="payment" href="https://www.buymeacoffee.com/nz365guy">Support the show</a> (https://www.buymeacoffee.com/nz365guy)</p>