Big Success in a Small Town – Jeff Grassman [AW 120]

Guest host and shop tour with Jeff Grassman, Car Smart Automotive Service, Sumner, WA. Watch on https://www.youtube.com/watch?v=HA4nitxL9ic (YouTube) Jeff Grassman, https://carsmartautoservice.com/ (Carsmart Auto Service), Sumner, WA. Listen to Jeff's other episodes https://remarkableresults.biz/?s=grassman (HERE) Key Talking Points Moved south from the original location in 2013 - 15% of customers followed. Small town compared to original location. 7 lifts The front service counter and the waiting room were originally built in 1932- the first service station in town 9 years later- retooled with a new crew of employees All 3 techs are master techs, ASE certified and over 150% efficiency for 12-month period, low comeback rate. Blend of strengths together. “Team has to win” Hired an interior designer for Jeff’s house, she was also a customer, hired for waiting room. Reflective of the small town feel with a contemporary spin  Offers customer referral program, word of mouth, learning about your community, and getting involved.  Dealership experience- quality parts, clear communication with advisors and customers Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   https://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()