Audrey Rubin: Exceptional Client Service for Successful Law Firms

<p><strong>In this episode, Steve Fretzin and Audrey Rubin discuss:</strong></p><ul><li>Why law firms need to operate more like a business. </li><li>How to know what your clients really want. </li><li>3 Tips for outstanding client services. </li><li>Asking for connections and introductions. </li></ul><p> </p><p><strong>Key Takeaways:</strong></p><ul><li>There is a lot more to getting clients than just being a really good attorney. </li><li>Clients care about things like responsiveness, having a point of contact, understanding and predicting their bill, and even more. It’s more than about being a great lawyer at a reduced fee.</li><li>Build relationships with your clients by working on a joint project with them - get to know them, get comfortable, and be willing to ask them questions about more than just their legal work. </li><li>There is power in having a team serving your clients, not just you alone. </li></ul><p> </p><p><i><strong>"The best lawyers, who retain and expand their business, issue report cards on themselves to the clients periodically. They ask the client how they are doing, not just on the legal work, but on other things."</strong></i><strong> —  Audrey Rubin</strong></p><p>Get a free copy of Steve’s book <i>“Sales-Free Selling”</i> here: <a href="http://www.fretzin.com/sales-free-selling">www.fretzin.com/sales-free-selling</a></p><p><strong>Thank you to our Sponsors!</strong></p><p>Get Staffed Up: <a href="https://getstaffedup.com/bethatlawyer/">https://getstaffedup.com/bethatlawyer/</a></p><p>Overture: <a href="https://overture.law/">https://overture.law/</a></p><p>Get Visible:<a href="https://www.getvisible.com/"> https://www.getvisible.com/</a></p><p><strong>Episode References: </strong></p><ul><li>Getting Naked by Patrick Lencioni - <a href="https://www.amazon.com/Getting-Naked-Business-Shedding-Sabotage/dp/0787976393">https://www.amazon.com/Getting-Naked-Business-Shedding-Sabotage/dp/0787976393</a></li></ul><p><strong>About Audrey Rubin:</strong> Recognized and award-winning leader in profit