Ali Lichtenstein - Head of Customer Experience Design at Dow Jones [CX Design]

<p>Ali is the Head of Customer Experience Design at Dow Jones. She is responsible for leading the global CX Design team that designs end-to-end experiences for Dow Jones' Consumer and B2B customers. Ali Lichtenstein talks about Customer Experience Design, why it is important to adopt a customer centric viewpoint, and the differences between CXD and UXD. Join the Press 1 For Nick community on LinkedIn: <a href="http://www.linkedin.com/company/press-1-for-nick">www.linkedin.com/company/press-1-for-nick</a></p><p><strong><a rel="payment" title="★ Support this podcast on Patreon ★" href="https://www.patreon.com/press1fornick">★ Support this podcast on Patreon ★</a></strong></p>