After a $31 million hack, the CEO of Crypto.com responds to user complaints about login issues

<p>Crypto.com CEO Kris Marszalek has replied to complaints from thousands of users about difficulties entering back into their accounts following the company's forced adjustment of security settings following a hack last week.</p> <p>On Monday, the corporation stated that 483 users had illicit cryptocurrency withdrawals from their accounts, costing a total of "4,836.26 ETH, 443.93 BTC, and about $66,200 in other virtual currencies." This was roughly $31 million at the time of the incident.</p> <p>In a statement, Crypto.com claimed it revoked all client 2FA tokens and "applied additional security hardening measures, which prompted all customers to re-login and set up their 2FA token to ensure that only permitted activities would take place."</p> <p>However, many of individuals have resorted to social media to express their dissatisfaction with their inability to access their accounts. Hundreds of people tweeted at Crypto.com, requesting assistance and claiming that support channels were down. </p> <p>When contacted for response, Crypto.com led ZDNet to a statement issued by Marszalek on Twitter on Friday evening.</p> <p>"In 95 out of 100 cases, if you can't get back into our app when access is reset this week, you're simply using the wrong email to log in." We don't allow duplicate accounts with the same phone number, so if you use the incorrect email address, you'll be blocked," Marszalek wrote.</p> <p>He advised clients to check their inboxes for emails from Crypto.com, adding that "whoever possesses it is the one you should use to log into the app."</p> <p>"Please contact our customer service if you can't find it or no longer have access to it." We'll re-verify your identity. We assist users one by one in these situations, but it takes time due to the vastness of our platform. "In addition, our team is working on a new version of the app that precisely communicates it through UI and UX changes," he stated.</p> <p>"Finally, know that your cash are safe and ready for you to log in...with the correct email