A Company Culture Built on Discipline and Empathy with Lee Cockerell

<p class="p1">In this episode of the Lippert Academy for Leadership Podcast, VP of Leadership & Culture Development, <a href='https://www.linkedin.com/in/ACoAAALZH9MBPRkS7t4n0QfrTm8dIrRUF3mrza0'>Amber Selking, PhD</a> and Director of Leadership Development, Edgar Cabello speak with Lee Cockerell. He is the former executive vice president of operations at Walt Disney World Resorts”, he held management positions with Hilton and Marriott and is also an author. He talks about the importance of organizational culture where everyone is made to feel they matter and knows about it.</p> <p class="p1">Listen in to learn the purpose of understanding human performance and what drives people as a leader. You will also learn the importance of exercising discipline and empathy together.</p> <p class="p1">“When you deal with a difficult issue, your goal is not to intimidate and make people not to be able to sleep tonight, your goal is to turn around the behavior or change the performance.” [16:00]</p> <p class="p2">What You Will Learn:</p> <ul class="ul1"><li class="li1">[4:51] Edgar shares about the word ‘control’ from his chapter in their book ‘The Wow Factor: 52 Thoughts from Thought Leaders’.</li> <li class="li1">[5:29] Amber shares about the word ‘mindset’ from her chapter in the same book- the importance of thinking about thoughts that make up our mindset.</li> <li class="li1">[6:21] Lee shares about his word in the book ‘culture’- making sure everyone in the organization matters and they know it.</li> <li class="li1">[7:30] Why Lee transformed from wanting to be a boss to becoming a teacher that teaches people not to underestimate what they can achieve.</li> <li class="li1">[10:01] How culture works at Disney- creating a place where everyone and everything is connected and knows their importance.</li> <li class="li1">[15:25] The importance of language and understanding people’s differences when you’re a leader.</li> <li class="li1">[18:17] Understanding what drives human performance and exercising them