#99: Paula's Predictions for Loyalty Marketing in 2020 - Summary Show

<p>This is a summary of an already short show&nbsp;where I spoke about my predictions for the loyalty industry for 2020!&nbsp;</p> <p>It was recorded and released pre-Covid and featured my three big trends ideas, including the increasing role of CX&nbsp;for loyalty marketing, the importance of building an emotional connection with customers&nbsp;as well as my personal passion for using the human voice as a way to access key services, like my loyalty programme updates.&nbsp;</p> <p><strong>Show Notes:&nbsp;</strong></p> <p>1) <a href="https://podcasts.apple.com/ie/podcast/18-trends-in-loyalty-my-predictions-for-2020/id1477471222?i=1000462660587">Episode 18 of Let's Talk Loyalty</a>&nbsp;</p>