95. The 5 I’s of Customer Experience w/ Jim Rembach

<p><span style="font-weight: 400;">Customer experience is created when 5 elements work in concert: intention, investment, invention, inspection, and iterations.</span></p> <p> </p> <p><span style="font-weight: 400;">Each one of these elements has a different type of influence over customer experience as well as leadership and employee engagement. What are they and how do they work together?</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/jrembach/"><span style= "font-weight: 400;">Jim Rembach</span></a><span style= "font-weight: 400;">, the host of the</span> <a href= "https://www.fastleader.net/"><span style="font-weight: 400;">Fast Leader Podcast</span></a> <span style="font-weight: 400;">and the</span> <a href= "https://b2bdigitalmarketer.libsyn.com/website"><span style= "font-weight: 400;">B2B Digital Marketer Podcast</span></a><span style="font-weight: 400;">, President at</span> <a href="https://influencetoaction.com/"><span style= "font-weight: 400;">Influence to Action</span></a><span style= "font-weight: 400;">, and Founder at</span> <a href= "https://www.callcentercoach.com/"><span style= "font-weight: 400;">Call Center Coach</span></a><span style= "font-weight: 400;">, about employee engagement and emotional intelligence.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, you’ll learn about...</span></p> <p> </p> <p><span style="font-weight: 400;">- The 5 I’s (Intention, Investment, Invention, Inspection, Iteration)</span></p> <p> </p> <p><span style="font-weight: 400;">- How we ruin incredible individual contributors by promoting them</span></p> <p> </p> <p><span style="font-weight: 400;">- Difference management is different than diversity</span></p> <p> </p> <p><span style="font-weight: 400;">- The 7 aspects of employee engagement & how that circles back to emotional intelligence</span></p> <p> </p> <p><span style="font-weight: 400;">Check out these resources we mentioned during the podcast:</span></