94: How to Apologize During a PR Crisis: Why Ellen DeGeneres Kept Quiet (And Why You Shouldn't)

<p class='public-DraftStyleDefault-block public-DraftStyleDefault-ltr' data-offset-key='d1a6-0-0'><span data-offset-key='d1a6-0-0'>A few weeks back, The Ellen Degeneres Show fell under heavy scrutiny for how it&apos;s treated its employees in the past.</span></p> <p class='draftjs-block' data-block='true' data-editor='5vvs8' data-offset-key='6f19m-0-0'><span data-offset-key='6f19m-0-0'> </span></p> <p class='draftjs-block' data-block='true' data-editor='5vvs8' data-offset-key='5s61b-0-0'><span data-offset-key='5s61b-0-0'>Reports came flying in about the working conditions that many employees have been experiencing while filming the show. Many of which include racism and intimidation.</span></p> <p class='draftjs-block' data-block='true' data-editor='5vvs8' data-offset-key='cdlc3-0-0'><span data-offset-key='cdlc3-0-0'> </span></p> <p class='draftjs-block' data-block='true' data-editor='5vvs8' data-offset-key='aoe7u-0-0'><span data-offset-key='aoe7u-0-0'>The calls for cancellation are loud and clear - not the for the television program necessarily - but for the host, Ellen DeGeneres.</span></p> <p class='draftjs-block' data-block='true' data-editor='5vvs8' data-offset-key='9rjnt-0-0'><span data-offset-key='9rjnt-0-0'> </span></p> <p class='draftjs-block' data-block='true' data-editor='5vvs8' data-offset-key='869ht-0-0'><span data-offset-key='869ht-0-0'>Anyone can find themselves in a public peck of trouble that spills out online, causing reputational harm.</span><br/> <span data-offset-key='869ht-0-0'>On the podcast this week:</span></p> <ul> <li class='public-DraftStyleDefault-block public-DraftStyleDefault-ltr' data-offset-key='3macf-0-0'> <p><span data-offset-key='3macf-0-0'>Why you need to apologize</span></p> </li> <li class='public-DraftStyleDefault-block public-DraftStyleDefault-ltr' data-offset-key='3macf-0-0'> <p>When to apologize</p> </li> <li class='public-DraftStyleDefault-block public-DraftStyleDefault-ltr' data-offset-key='3macf-0-0'> <p>What not to do when you make a public apology</p> </li> </ul> <p