93. 3 Best Practices of a Great Community Builder w/ Joe Huber

<p><span style="font-weight: 400;">To be a good community builder, you have to leverage strategy. Building a community gives businesses and organizations not only a thriving group of customer advocates but also a space to listen to and test out new ideas about the service or product. </span></p> <p> </p> <p><span style="font-weight: 400;">But there’s an art to taking the customer experience from ‘I have a problem’ to ‘I am now an advocate of this platform.’</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/jphuber/"><span style= "font-weight: 400;">Joe Huber</span></a><span style= "font-weight: 400;">, Customer Community Strategist at</span> <a href="https://sproutsocial.com/"><span style= "font-weight: 400;">Sprout Social</span></a><span style= "font-weight: 400;">, about 3 best practices of a great community builder.</span></p> <p> </p> <p><span style="font-weight: 400;">What we talked about:</span></p> <p> </p> <p><span style="font-weight: 400;">- The relationship between customer experience & community</span></p> <p> </p> <p><span style="font-weight: 400;">- Practice 1: Build thriving spaces where people ask questions about the product with one another</span></p> <p> </p> <p><span style="font-weight: 400;">- Practice 2: Leverage the spaces to test out new content ideas & themes</span></p> <p> </p> <p><span style="font-weight: 400;">- Practice 3: Layer community members’ public feedback into the product design</span></p> <p> </p> <p><span style="font-weight: 400;">- Bonus: Common problems in client community building</span></p> <p> </p> <p><span style="font-weight: 400;">Check out this resource we mentioned during the podcast:</span></p> <p> </p> <p><span style="font-weight: 400;">- Joe is a fellow podcast host at the</span> <a href="https://chicagocspodcast.com/"><span style= "font-weight: 400;">Chicago Customer Success Podcast</span></a></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Cus