75: Anticipating desires: lessons from a Mexican resort

Well, somebody told Mark this story ... Mike swears it wasn't him. ...   But once upon a time in Mexico, a resort put on a customer experience master class for a family with young kids.  (There's a topless woman, but don't let that throw you--we put it here to get attention.)   We would love your questions and comments for future episodes: Email <a href='mailto:mike@successamplified.com'>Mike</a> and <a href='mailto:mark@hipsocket.net'>Mark</a>.