67. Customer Communication In Times of Crisis w/ Samantha Stone

<p><span style="font-weight: 400;">We’re neck deep in the Coronavirus pandemic, but digital communication gives us the power to stay connected while we’re physically separated. Should customer communication channels change during a time of crisis? </span></p> <p> </p> <p><span style="font-weight: 400;">In this episode of</span> <a href= "https://bombbomb.com/blog/the-customer-experience-podcast-ethan-beute/"> <span style="font-weight: 400;">The Customer Experience Podcast</span></a><span style="font-weight: 400;">, my guest and I discuss how digital chat (both live and bot) and video are affected by COVID-19. Listen in as I talk with my first return guest,</span> <a href= "https://www.linkedin.com/in/samanthastonemarketing/"><span style= "font-weight: 400;">Samantha Stone</span></a><span style= "font-weight: 400;">, the Founder and CMO of</span> <a href= "https://marketingadvisorynetwork.com/"><span style= "font-weight: 400;">The Marketing Advisory Network</span></a> <span style="font-weight: 400;">and the author of</span> <a href= "https://www.amazon.com/Unleash-Possible-Marketing-Playbook-Drives/dp/1937985881"> <span style="font-weight: 400;">Unleash Possible</span></a><span style="font-weight: 400;">, about customer communication channels in a time of crisis.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">What we talked about:</span></p> <p><span style="font-weight: 400;">- Customer communication channels — including the chat experience</span></p> <p><span style="font-weight: 400;">- The power of video to stay connected even when we’re social distancing</span></p> <p><span style="font-weight: 400;">- Crisis communication through the lens of the Coronavirus pandemic</span></p> <p><span style="font-weight: 400;">- Why we’re so far from gender equality in 2020</span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience