59. Employee Experience Can Mean the Difference Between Success and Failure with Gil Cohen

<p><span style="font-weight: 400;">Most startups prioritize customer experience above all else. While that’s something to strive for, it isn’t easily ingrained into your employees. So how do you make sure your employees start valuing your customers more?</span></p> <p><span style="font-weight: 400;">The answer? By improving employee experience.</span></p> <p><span style="font-weight: 400;">Today’s subject matter expert, Gil Cohen</span> <span style="font-weight: 400;">talks about creating a positive employee experience that translates into a positive customer experience, how values go hand-in-hand with hiring the right people, and how to improve employee connections in a remote work setting.</span></p> <p><span style="font-weight: 400;">If you are struggling with keeping your employees engaged, then let this episode serve as your guide and tune in!</span></p> <p> </p> <p><strong>Resource Links:</strong><strong><br /> <br /></strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Brett Trainor Website (</span><a href= "https://bretttrainor.com/"><span style= "font-weight: 400;">https://bretttrainor.com/</span></a><span style="font-weight: 400;">)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">“3 Stages of Startup Growth and How To Breakthrough” (</span><a href= "https://bretttrainor.com/resources/"><span style= "font-weight: 400;">https://bretttrainor.com/resources/</span></a><span style="font-weight: 400;">)</span></li> <li style="font-weight: 400;"><span style= "font-weight: 400;">Employee Experience Design Website (</span><a href="http://employeeexperience.ca/"><span style= "font-weight: 400;">http://employeeexperience.ca/</span></a><span style="font-weight: 400;">)</span></li> </ul> <p> </p> <p><strong>We’ll be talking about:</strong></p> <p><span style="font-weight: 400;">His history with employee experience and how it shaped his company</span> <strong>[02:18]</strong></p> <p><span style="font-weight: 400;">Employee experience vs employee engagement</span> <s