#51 - Uncharted Territory: AI, User Research, and What’s Next with with Hana Nagel Service Designer at Element AI

<p>AI is becoming a part of everything we do. With voice-activated smart homes, ad targeting algorithms, and increasingly smart cars, AI is more and more a part of the fabric of daily life. But how do we make sure AI is built in a way that is user-friendly, unbiased, and ethically sound? That's where user research comes in. Erin and JH chatted with Hana Nagel, a Service Designer at Element AI, about how she researches for AI, why inputs are just as important as outputs, and the ethics around improving AI through your data.&nbsp;</p> <p><br></p> <p>Highlights</p> <p>[2:53] Establishing the ethics around AI is a collaboration between private enterprise, governmental organizations, and the civic sector.</p> <p>[4:53] The difficult part of researching for AI is assessing how people may feel about something they've never interacted with before.</p> <p>[9:25] A big challenge for theAI industry as a whole is how comfortable are we with giving up our data in exchange for optimization?</p> <p>[14:42] How the system as a whole is responsible for AI outputs, not just the individuals who work on the AI.</p> <p>[24:59] It is incredibly important to identify our own biases when building AI systems. This involves a lot of self-reflection to root out biases you may not know you have.</p> <p>[32:42] In Hana's dream world, the work of creating and researching AI would be more widely shared among people with different expertise to create something more reflective of many perspectives.</p> --- Send in a voice message: https://anchor.fm/awkwardsilences/message