5.5 Things Every Designer Should Know About Hacking Bureaucracy with Marina Nitze — DT101 E106

<p><span style="font-weight: 400;">Marina Nitze is co-author of the book Hack Your Bureaucracy and works at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. Marina is also a fellow at New America's New Practice Lab, where she works on improving America's foster care system. Today, we discuss five and a half things every designer should know about hacking bureaucracy.</span></p> <p><strong>Listen to learn about:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">How bureaucracies work</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Journey mapping</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Stakeholder mapping</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Interpersonal relationships and bureaucracies</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Bureaucracy hacking</span></li> </ul> <p><strong>Our Guest</strong></p> <p><span style="font-weight: 400;">Marina Nitze, co-author of the new book Hack Your Bureaucracy, is currently a partner at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina is also a fellow at New America's New Practice Lab, where she works on improving America's foster care system through the Resource Family Working Group and Child Welfare Playbook. Marina was most recently the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama, after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. S