313: Melissa Copeland—Customers Want Great Experiences. How Can You Deliver Extraordinary Ones?

<p style="text-align: center;"><span style= "font-size: 14pt;"><strong>Hear why a great customer experience means <em>everything</em></strong></span></p> <p style="text-align: center;">I am always excited to share a great woman’s story with you, our audience. Melissa Copeland is a great woman to know. She had a wonderful career, as so many women have had, only to discover that flying all over the world was not great for her family, or even herself. She pivoted and launched Blue Orbit Consulting, which allowed her to refocus her attention on clients closer to home and on projects dear to her heart—like improving customer interactions for her customers. Our conversations roam all around the challenges she, and I, see among our clients as their customers are changing, service expectations have dramatically shifted (where fast means <em>right now</em>), and staffing has become an uphill climb, to say the least. What to do? Call Melissa, who brings her expertise in organizational transitions and interpersonal growth and development to the task at hand. Clients love her approach, and I think you will as well. Enjoy. </p> <p><strong>Watch and listen to our conversation here</strong></p> <p><a href= "https://www.youtube.com/watch?v=9qsnZN7rK-Y&ab_channel=simonassociates" target="_blank" rel="noopener"><img src= "https://blog.simonassociates.net/hs-fs/hubfs/Melissa%20video.jpg?width=672&name=Melissa%20video.jpg" sizes="(max-width: 672px) 100vw, 672px" srcset= "https://blog.simonassociates.net/hs-fs/hubfs/Melissa%20video.jpg?width=336&name=Melissa%20video.jpg 336w, https://blog.simonassociates.net/hs-fs/hubfs/Melissa%20video.jpg?width=672&name=Melissa%20video.jpg 672w, https://blog.simonassociates.net/hs-fs/hubfs/Melissa%20video.jpg?width=1008&name=Melissa%20video.jpg 1008w, https://blog.simonassociates.net/hs-fs/hubfs/Melissa%20video.jpg?width=1344&name=Melissa%20video.jpg 1344w, https://blog.simonassociates.net/hs-fs/hubfs/Melissa%20video.jpg?width=1680&name=Melissa%20video.jpg 1680w, https://blog.simonassociates.net/hs-