306: Trust In Sales Is Everything

<p align="left">I had been busy, so setting this appointment had been difficult.  Eventually, we found the day and time to meet.  I asked for the address and the text note mentioned the building and I knew it well, so all good to go.  Except when I arrived there, the entry registration desk people said there was no company of that name in the building.  I checked my text note and sure enough, it specified this building.  I did a quick search of the company name and found the right building, but now I was late.  I texted the person I was meeting to explain why I would be a bit late.  The person I was meeting called me, apologised and ten minutes later we finally got to meet.  </p> <p align="left"> </p> <p align="left">Now getting your own office building address wrong when meeting the client is quite strange and as the subject of this conversation was going to be investing my money, the trust factor has just taken a big blow.  Being a flexible Aussie, these types of small things don’t bother me particularly.  I have messed up meeting appointments too myself.  Getting a call at lunch asking where you are for the lunch with them, is always unnerving. It doesn't happen very often, but you feel really bad when it does happen. I have been guilty of forgetting a meeting too, so I am not one who can run around saying I am perfect.  Nevertheless, I was curious about how they were going to recover from this debacle and try to rebuild the trust.</p> <p align="left"> </p> <p align="left">We had met once on Zoom and he had wanted to meet me in his office face to face.  I get that because as a salesperson I prefer that too.  Having made a big deal out of meeting in his office, I was a bit surprised to find that this was one of those executive floors, run by a company who specialises in providing high end space to companies who don’t have their own offices.  The trust goes down again.  Is this company solid enough?  If they are solid enough why don’t they have their own office space?  How big is this company?  In this case, he