3 Ways to Drastically Improve Your Client Retention #2080

<p><span style="font-weight: 400;">In episode #2080, Neil and Eric talk about three ways to drastically improve your client retention. Many companies believe that a 30-40 percent churn rate is acceptable when actually this number is far too high. Learn how to identify the top reasons why your customers are leaving, why retention is so valuable, and how to drastically improve your retention levels!</span></p> <p><strong>TIME-STAMPED SHOW NOTES:</strong></p> <ul> <li><strong>[00:20]</strong> <span style= "font-weight: 400;">Today’s topic: Three ways to drastically improve your client retention.</span></li> <li><strong>[00:25]</strong> <span style="font-weight: 400;">Why 30-40 percent churn should be avoided.</span></li> <li><strong>[00:48]</strong> <span style="font-weight: 400;">How to use a credit card updater and PayPal to improve retention.</span></li> <li><strong>[01:31]</strong> <span style="font-weight: 400;">What it means to have an executive sponsor and how it helps clients.</span></li> <li><strong>[02:34]</strong> <span style="font-weight: 400;">How to run Net Promoter Scores (NPS) and solve your retention problems one issue at a time.</span></li> <li><strong>[03:17]</strong> <span style="font-weight: 400;">What the book</span> <em><span style="font-weight: 400;">7 Powers: The Foundations of Business Strategy</span></em> <span style= "font-weight: 400;">can teach us about retention.</span></li> <li><strong>[04:11]</strong> <span style="font-weight: 400;">That’s it for today! Don’t forget to rate, review, and subscribe to this podcast!</span></li> <li><strong>[04:27]</strong> <span style="font-weight: 400;">Go to</span> <a href= "https://www.marketingschool.io/live"><span style="font-weight: 400;"> https://www.marketingschool.io/live</span></a> <span style= "font-weight: 400;">to learn more about our next live event!</span></li> </ul> <p> </p> <p><strong>Links Mentioned in Today’s Episode:</strong></p> <p> </p> <p> </p> <ul> <li style="font-weight: 400;" aria-level="1"><em><a href= "https://www.amazon.com/