273 Group Fitness Success in 2020 with Emma Barry and Tracy Minnoch-Nuku

<p><strong>Emma Barry</strong> consults to the fastest-growing segments in the sector: boutique studios, budget clubs, digital workouts and fit-tech start-ups and <strong>Tracy Minnoch -Nuku</strong>  has grown up in the fitness industry, from starting as an 18-year old “aerobics” teacher through to managing personal training and group training teams in New Zealand.</p> <p>In this episode they join us to discuss 3 key metrics we should improve around customer service, Action steps to achieve the result for each metric, Tips to remain focused on your New Years customer service resolution</p>