255 - Interview: Masterclass on Impeccable Service and Follow Up

<p>Meet Rebecca Higgs, a top-producing real estate agent based in Toronto, ON, Canada. Rebecca is one of the most inspiring, hard-working, and dedicated real estate agents in the business. She’s built a wildly successful career helping 74 families in the last year as a solo agent.</p> <p>In this episode, you’ll learn how Rebecca built her business as a new agent and how she’s generating business now. Rebecca also shares her follow-up practice, relationship-building process, and touchpoints.</p> <p>Rebecca has a world-class level of service, and she walks you through how she helps buyers and sellers. You’ll learn how she overcame the challenges of being a real estate agent, such as rejection and burnout.</p> <p>To connect with Rebecca:</p> <p>Instragram: <a href= "https://www.instagram.com/higgs_realestate/">https://www.instagram.com/higgs_realestate/</a></p> <p>Facebook business page: <a href= "https://www.facebook.com/RebeccaHiggsRealEstate">https://www.facebook.com/RebeccaHiggsRealEstate</a></p> <p>0:00 Intro</p> <p>1:18 How Rebecca started in real estate</p> <p>3:29 Rebecca’s first few years</p> <p>4:31 How Rebecca generates business now?</p> <p>5:29 Rebecca’s follow-up practices</p> <p>6:13 What Rebecca says when she follows up?</p> <p>7:04 How Rebecca builds such strong relationships?</p> <p>8:11 Rebecca’s touchpoints and pop-bys?</p> <p>10:29 Rebecca’s world-class process</p> <p>12:21 How Rebecca manages her schedule</p> <p>12:53 Rebecca’s consult when she is meeting a client</p> <p>13:32 How Rebecca discusses improvements and pricing</p> <p>14:20 Handling expectations when the market is slowing</p> <p>14:53 Buyer process differentiators - references, finding the listing before they do</p> <p>18:11 Post-closing follow-up process</p> <p>20:48 Two challenges Rebecca had in growing her career: rejection and burnout</p> <p>23:54 Mistakes agents are making</p> <p>24:19 Story: Rebecca’s amazing service</p> <p>26:43 Timing, presentation, and strategy</p> <p>27:46 How can new agents generate business?</p> <p>28:58