239: Business: Diversity is More Than a Mission Statement; It is an Integral Part of Creating Epic Customer Experiences, with Crystal D’Cunha

<p><span style="font-weight: 400;">We might all have an incredible product or service, but how do we effectively deliver it? What can we do to make our customer experience a delightful and exceptional one for those who move through our ecosystem?</span></p> <p> </p> <p><span style="font-weight: 400;">Joining us to share her unparalleled insights is thought leader, Crystal D’Cunha! Crystal is an award-winning entrepreneur, accomplished senior executive, consultant, sales professional, and customer experience thought leader with more than 22 years of success in the retail, construction, non-profit, hospitality, and e-commerce industries. As the President and CEO of The INSIDE View, Crystal helps organizational executives, leaders, managers, directors, and business owners get “Crystal Clear” about the customer experience they want to deliver. Her mission in life is to ensure that every businesses’ clients are getting an absolutely unforgettable customer experience.</span></p> <p> </p> <p><span style="font-weight: 400;">Crystal shares with us her top tips for delighting customers, crafting exceptional experiences that we can deliver to our customers, the importance of diversity and inclusion when it comes to designing your customer experience, how to get started on journey mapping, and key advice on creating a three-dimensional user experience online.</span></p> <p> </p> <p><span style="font-weight: 400;">This is an episode that is relevant to every business and business model out there</span> <span style="font-weight: 400;">— s</span><span style= "font-weight: 400;">o be sure to tune in!</span></p> <p> </p> <p><strong>Key Takeaways:</strong></p> <p><span style="font-weight: 400;">[1:12] About today’s episode with Crystal D’Cunha.</span></p> <p><span style="font-weight: 400;">[2:52] Welcoming Crystal to the podcast!</span></p> <p><span style="font-weight: 400;">[3:41] Crystal shares a brief overview of her background and why this is an area that she is particularly passionate about.</span></p> <p><span style="font-we