238. Start With “What” to Create Clarity w/ Ann Latham

<b>The power of clarity represents your greatest untapped opportunity for achieving greater results with increased confidence and commitment — this is the message of today’s guest in her book,<a href="https://power-of-clarity.com/" target="_blank" rel="noreferrer noopener"> The Power of Clarity.</a> She’s also the author of <a href="https://www.amazon.com/Uncommon-Meetings-Quick-Better-Results-ebook/dp/B005HRYDU4?ref_=ast_sto_dp" target="_blank" rel="noreferrer noopener">Uncommon Meetings</a>, <a href="https://annlatham.com/the-disconnect-principle/" target="_blank" rel="noreferrer noopener">The Disconnect Principle</a>, and<a href="https://www.amazon.com/Clarity-Papers-Executives-Thinking-Results-ebook/dp/B0791MKWMH?ref_=ast_sto_dp" target="_blank" rel="noreferrer noopener"> The Clarity Papers</a>. <br />This episode features Ann Latham, President of <a href="https://www.uncommonclarity.com/" target="_blank" rel="noreferrer noopener">Uncommon Clarity</a>. She’s on a mission to fight the disclarity that erodes our productivity and performance and that of our team members. As President of Uncommon Clarity, she’s helped clients in more than 40 industries from large corporations like Boeing and Medtronic to nonprofits like PBS and the United Way.<br />In this episode, Ann and Ethan discuss: <br /></b><br /><ul><li>Why the emotional component of customer experience is so important</li><li>How clarity factors into a positive or negative customer experience</li><li>What is a specific definition of clarity and dis-clarity?</li><li>How cognitive load specific movements can help boost productivity</li><li>How specificity, process, focus and clarity work together</li></ul><b><br />More information about Ann and today’s topics:</b><br /><ul><li>LinkedIn Profile: <a href="https://www.linkedin.com/in/melissagratias" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/annlathamuncommonclarity/</a></li><li>Company Website: <a href="https://www.uncommonclarity.com/" target="_blank" rel="noreferrer noopener">htt