217. An Actor’s Guide to Authentic Videos w/ Julie Hansen

<p>If you’ve been on a video call lately (and hasn’t everyone?), you’ve probably noticed how disengaged, distracted, or disconnected everyone is. </p> <p>This is partly because we’re all operating under the mistaken belief that virtual and in-person are one and the same, except that one just has a camera. Not so. </p> <p>In this episode of our <a href="https://bombbomb.com/book/">Human-Centered Connection</a> expert series (which originally aired on August 31, 2021), <a href="https://www.linkedin.com/in/stephenpacinelli">Steve Pacinelli</a> and I interview <a href="https://www.linkedin.com/in/juliehansensalestraining">Julie Hansen</a>, Founder and Sales Presentation Expert at <a href="https://juliehansen.live/">Performance Sales and Training</a>, about video skills for virtual communication excellence.  </p> <p>Julie talked with us about:</p> <ul><li>How much influence sales has over customer experience</li> <li>Why video skills are like acting skills</li> <li>How to speak to a virtual group as if they’re an individual</li> <li>What best video practices are</li> <li>How to improve your video presence over time </li> </ul> <p>Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. </p> <p>Listening on a desktop &amp; can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.</p>