216. Creating an Environment of Continuous Coaching

<p>Our Human-Centered Communication expert series is back! Listen to our most popular episodes with guests featured in our Wall Street Journal bestseller to pick up perspectives, strategies, and tactics to break through digital pollution and make real, human connection.</p> <p>Taking a teaching focus means truly listening to and identifying with the customer, and it’s built on a continuous coaching environment. To learn and to teach takes agility, vulnerability, and relatability. Find out how a 3x LinkedIn Top Sales Voice cultivated those traits in himself.</p> <p>In the fourth episode of our <a href="https://bombbomb.com/book/">Human-Centered Connection</a> expert series (which originally aired on August 10, 2021), <a href="https://www.linkedin.com/in/stephenpacinelli">Steve Pacinelli</a> and I interview <a href="https://www.linkedin.com/in/morganjingram/">Morgan J. Ingram</a>, Director of Sales Execution and Evolution at <a href="https://jbarrows.com/">JB Sales Training</a>, about personal communication strategies.</p> <p>Morgan chatted with us about:</p> <ul><li>Why no single role “controls” the customer experience</li> <li>What he learned from being open on LinkedIn</li> <li>How to become one of the 2-5% of people who take action on what they hear</li> <li>Why becoming relatable and vulnerable was one of his best career moves</li> </ul> <p>Check out these resources we mentioned during the podcast:</p> <ul><li><a href="https://www.morganjingram.com/">MorganJIngram.com</a> </li> <li><a href="https://podcast.morganjingram.com/public/60/1UP-Formula-with-Morgan-J.-Ingram-e4b03556">1UP Formula</a> </li> <li><a href="https://www.amazon.com/Ride-Lifetime-Lessons-Learned-Company/dp/0399592091">The Ride of a Lifetime</a> by Robert Iger </li> <li><a href="https://www.linkedin.com/in/ralphbarsi">Ralph Barsi on LinkedIn</a> </li> <li><a href="https://www.stance.com/">Stance Socks</a> </li> </ul> <p>Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the