211. Landing Your First Customer Experience Role w/ Jason Champion

<p>While it may seem simple, member and employee experience is a difficult prospect to manage. There are many personalities, wants and needs to balance.  </p> <p>By taking the time to spend time with people to hear them, understand their perspectives and walk the journey of finding their needs, you build a roadmap of creating a culture that translates to satisfied employees who connect with satisfied members.  </p> <p>Hear our conversation with Jason Champion, Director of Member Experience at NRTC:</p> <ul><li>Why using employee Enneagrams will change the way leaders communicate</li> <li>How Jason fell into working in customer experience from sales</li> <li>What NRTC did to revolutionize member experience during COVID</li> <li>Where to focus on employee and member experience   </li> </ul> <p>More information about Jason Champion and today’s topics:</p> <ul><li>LinkedIn Profile: <a href="https://www.linkedin.com/in/jasonchampion1/">https://www.linkedin.com/in/jasonchampion1/</a> </li> <li>Company Website: <a href="https://www.nrtc.coop/">https://www.nrtc.coop/</a> </li> <li>Other Relevant Links: <a href="https://www.enneagraminstitute.com/">The Enneagram Institute</a>, <a href="https://www.linkedin.com/in/john-gates/">John Gates on LinkedIn</a>, <a href="https://www.instagram.com/posie_fields/">Posie Fields Flower Farm</a>, <a href="https://www.chick-fil-a.com/">Chick-fil-A</a>  </li> </ul> <p>Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq">Spotify</a>, <a href="https://music.amazon.com/podcasts/64ed18db-4e35-401e-b6f1-fbeb3929c536/the-customer-experience-podcast">Amazon</a>, or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en">Google Podcasts</a>, and find more episodes on our blog.</p>