197. The Increasing Value of Human-To-Human Moments

<p>The human experience is becoming increasingly more valuable.  </p> <p>As we move forward in time, human-to-human interactions are going to become more rare and therefore more valuable.  </p> <p>I’m <a href="https://www.linkedin.com/in/ethanbeute/">Ethan Beute</a> , Chief Evangelist at <a href="https://bombbomb.com/">BombBomb</a> , host of <a href="https://bombbomb.com/blog/the-customer-experience-podcast-ethan-beute/">The Customer Experience Podcast</a> , and recently coauthor of the Wall Street Journal bestseller <a href="https://www.amazon.com/Human-Centered-Communication-Business-Against-Pollution/dp/1639080007">Human-Centered Communication</a> , together with <a href="https://www.linkedin.com/in/stephenpacinelli">Stephen Pacinelli</a> . Listen in today to learn about why human-to-human moments triumph over commoditization and how to balance the tech touch with the human touch. </p> <p>In this episode, I contextualize and share a short passage from a 90-minute interview with me, Steve, and<a href="https://www.linkedin.com/in/mathewsweezey"> Mathew Sweezey</a> , marketing futurist at Salesforce, during our research for Human-Centered Communication.  </p> <p>Here are some thoughts from the episode:</p> <ul><li>Why the power of human-to-human moments increases as we get more digital</li> <li>The proportion of rarity and value in human moments</li> <li>Why humans are differentiators in sales and CX</li> <li>How video messages beat the competition for attention</li> <li>What Mat Sweezey’s take is on noise, pollution, and trust </li> </ul> <p><em>Subscribe, listen, and rate/review the Customer Experience Podcast on </em><a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"><em>Apple Podcasts</em></a><em> , </em><a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em>Spotify</em></a><em> , </em><a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"><em>Google Play</em></a><em> , or </em><a href="https://podcasts.google.com/?feed=aHR0cHM6L