193. The Culture of Innovation vs The Work of Innovation w/ Lee Jelenic

<p>How do you operationalize innovation? One way is to build innovation into the company culture by incentivizing ideas.  </p> <p>In this episode, I interview <a href="https://www.linkedin.com/in/lee-jelenic-7281a0a/">Lee Jelenic</a> , Chief Innovation Officer at <a href="https://www.uwm.com/">United Wholesale Mortgage</a> , about living out the six pillars of his company by committing to continual improvement and preserving the human touch. </p> <p>Lee and I talked about:</p> <p>- How positive client experience helps to cut through the noise</p> <p>- Why “client” signifies a longer-term relationship than “customer”</p> <p>- What guiding philosophy led to growth from 2K to 8K team members</p> <p>- How the value of innovation is expressed throughout the company</p> <p>- Where humans and tech should intersect </p> <p>Check out these resources we mentioned:</p> <p>- <a href="https://www.linkedin.com/in/lee-jelenic-7281a0a/">Lee Jelenic on LinkedIn</a> </p> <p>- <a href="https://www.uwm.com/">UWM.com</a> </p> <p>- <a href="https://findamortgagebroker.com/">FindAMortgageBroker.com</a> </p> <p>- <a href="https://www.linkedin.com/in/matishbia/">Mat Ishbia on LinkedIn</a> </p> <p>- <a href="https://www.linkedin.com/in/mfields1/">Mark Fields on LinkedIn</a> </p> <p>- <a href="https://www.linkedin.com/in/jim-farley/">Jim Farley on LinkedIn</a> </p> <p>- <a href="https://www.delta.com/">Delta Airlines</a> </p> <p><em>Subscribe, listen, and rate/review the Customer Experience Podcast on </em><a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"><em>Apple Podcasts,</em></a><a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em>Spotify</em></a><em> , </em><a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"><em>Google Play</em></a><em> or </em><a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en"><em>Google Podcasts</em></a><em> , and find more episodes on our blog.</em></p>